I have set Companies House the following targets for the year 2022/23:
- Register of Overseas Entities
Introduce a Register of Overseas Entities: contributing towards the fight against economic crime.
- Complete and up to date data
97% of companies on the register have filed a confirmation statement: high levels of compliance are essential to ensure the register holds timely and accurate data.
- Digital Service Availability
Digital services are available for a minimum of 99.9% of the time: Very high service availability enables our customers to use our services when they need to, inspiring customer confidence and supporting high satisfaction levels.
- Customer Satisfaction
We will be in the top 20% of public sector organisations for customer satisfaction: high levels of customer satisfaction will demonstrate we are meeting customer expectations and will further build reputation as a centre of excellence.
We will increase the number of staff recruited to Companies House from under-represented groups by 10%: increased diversity will help Companies House be more representative of its customer base and help it to be a more interesting and desirable employer, thus increasing the talent pools to which we have access.
- Delivering Value
We will manage expenditure set out within budgetary limits: delivering the priorities defined in corporate targets whilst keeping expenditure within delegated limits ensures public value is maintained.
This statement has also been made in the House of Commons