I have set Companies House the following targets for the year 2020/21:
Digital services will be available for a minimum of 99.9% of the time.
97% of companies on the register will have an up to date confirmation statement.
We will manage expenditure set out within budgetary limits.
We will be in the top quartile of public service organisations for customer satisfaction.
We will maintain the proportion of external applications from underrepresented groups.
We will withdraw the paper channel for reminders by the end of March 2021.
This statement has also been made in the House of Commons