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Formal Response to the Service Complaints Ombudsman’s Annual Report for 2021 on the Service Complaints System

Statement made on 14 September 2023

Statement UIN HLWS1006

Statement

My Rt Hon. Friend the Parliamentary Under Secretary of State and Minister for Defence People and Veterans (Dr Andrew Murrison MP) has made the following Written Ministerial Statement.

I am pleased to place in the Library of the House today the MOD’s formal response to the Service Complaints Ombudsman for the Armed Force’s annual report for 2022 on the fairness, effectiveness and efficiency of the service complaints system.

The Ombudsman’s report assessed the Service Complaints system and the work of her office in 2022. The response sets out the MOD’s comments and approach to each of the Ombudsman’s recommendations and includes a summary of our position on recommendations that remain open from previous annual reports.

The MOD values the strong independent oversight that the Ombudsman brings to the Service Complaints system and remains committed to having a system in which our personnel can have confidence.

Statement from

Ministry of Defence

Linked statements

This statement has also been made in the House of Commons

Ministry of Defence
Formal Response to the Service Complaints Ombudsman’s Annual Report for 2022 on the Service Complaints System
Dr Andrew Murrison
Minister for Defence People, Veterans and Service Families
Conservative, South West Wiltshire
Statement made 14 September 2023
HCWS1023
Commons