To ask the Minister for the Cabinet Office, what steps his Department is taking to help ensure that Capita PLS meets its contractual milestones for the administration of the Civil Service Pension Scheme.
Answered on
3 July 2025
The pension scheme administration is transitioning from MyCSP to Capita, with a formal transfer scheduled for December 2025. The Cabinet Office has outlined 12 Transition Milestones to ensure a smooth transfer, with payments to Capita contingent on meeting deliverables to the standards set by the Cabinet Office Future Services Team.
After the transition, the new contract includes 38 Performance Indicators that monitor service delivery to ensure accountability and high-quality service throughout the contract period.