To ask the Secretary of State for Energy Security and Net Zero, whether he has had discussions with Ofgem on the level of additional support provided by energy companies to assist people on the Priority Services Register with meter readings.
Answered on
3 July 2025
Vulnerable customers who need extra support are able to sign up for the Priority Services Register for free. This allows energy suppliers to provide extra help for vulnerable consumers, such as help taking their meter readings, advanced noticed of power cuts, and making sure their phone calls are a priority. Eligible individuals include those at or above State Pension age, those with a disability or medical condition, and people with children under the age of 5.
I have regular discussions with Ofgem, energy suppliers, and other stakeholders to ensure that vulnerable consumers are supported, including using the Priority Services Register to help assist eligible individuals.