To ask the Secretary of State for Culture, Media and Sport, whether the outcomes of disputes resolved via Alternative Dispute Resolution bodies in relation to gambling operators are reported to the Gambling Commission.
Answered on
2 July 2025
The Gambling Commission must approve all Alternative Dispute Resolution (ADR) providers and has set specific additional standards for ADR in its standards and guidance. The Commission expects ADR providers to submit quarterly activity returns to the Gambling Commission, which contain the number of domestic disputes received, and the number and percentage of disputes upheld in favour of the gambling business and the number and percentage of disputes settled by the gambling business without an outcome being imposed. However, the Gambling Commission does not hold data on settlement amounts.