To ask His Majesty's Government what plans they have, if any, to exempt off-grid premises from BT's Digital Voice transition.
Answered on
14 May 2025
The Government is working with the telecoms industry and Ofcom, the independent telecoms regulator, to ensure the migration happens safely. In November 2024 major communication providers agreed additional safeguards to protect vulnerable customers. It is for BT to determine their process for the migration, including for those in off-grid premises.
The Government is determined to ensure all risks arising from the industry-led migration of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP), also known as Digital Voice, are mitigated for all customers across the UK.