To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the adequacy of the accessibility of online HMRC services.
Answered on
7 May 2025
Accessibility is a priority for HMRC, and its digital services are continuously assessed against the obligations of the Public Sector Bodies Accessibility Regulations (PSBAR) (2018), which came into force in September 2020. Technical accessibility testing takes place when a new digital service is prepared for release to the public and again as it enters a mature, steady state. Any significant change to a service also requires an accessibility test to be conducted. This testing ensures that citizens who rely on assistive technologies, such as screen readers or dictation software, can use these tools to access the services and transact with HMRC.
In addition to this, HMRC strives to involve users of assistive technology in the research, design and development of its digital services which is key to building and running digital services that everyone can use.
There are also feedback mechanisms in place where citizens who run into accessibility issues with a live service can report these issues to our digital support team for investigation and resolution.