Written questions, answers and statements

Avanti West Coast: Compensation

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Question for Department for Transport

UIN 24723, tabled on 17 January 2025

Question

Mr Paul Foster
Labour
South Ribble
Commons

To ask the Secretary of State for Transport, how much compensation was paid under the delay repay scheme for journeys on Avanti West Coast in 2024; and how much and what proportion of this compensation was paid from the public purse.

Answer

Simon Lightwood
Labour
Wakefield and Rothwell
Commons

Answered on

22 January 2025

Annual Delay Repay compensation figures are published by Financial Year for train operating companies on the Government website at the following link:

https://www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation/train-operating-companies-passengers-charter-compensation

Further compensation figures will be available later in the year.

Avanti West Coast also publishes periodic Delay Repay compensation paid out to passengers on its website at the following link:

https://www.avantiwestcoast.co.uk/help-and-support/delay-repay#:~:text=You%20can%20claim%20Delay%20Repay%20if%20your%20journey,calculated%20against%20the%20scheduled%20timetable%20on%20the%20day.

Under the terms of the National Rail Contract, the Department ordinarily funds all Delay Repay spend.

Answered by

Department for Transport
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