To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to ensure that people who received grants for heat source pumps under (a) the Green Homes Grant and (b) similar schemes are supported when systems prove unfit for purpose and the installation company goes into liquidation.
Answered on
17 January 2025
The Green Homes Grant Voucher Scheme required that consumers seek advice from a suitably qualified TrustMark registered installer before they applied for a voucher. It also required that installations meet Publicly Available Standard (PAS) 2035.
If a homeowner believes that any installation work carried out in their home under a Government scheme is faulty, they should first contact the installer. Where the installer has failed to adequately resolve the issue or have ceased trading, they may refer to TrustMark’s website which contains further guidance on steps consumers can take if things go wrong and the dispute resolution process: (https://www.trustmark.org.uk/homeowner/support/complaints-process).