To ask the Secretary of State for Environment, Food and Rural Affairs, whether his Department or water companies will appoint members to consumer water panels.
Answered on
8 January 2025
For too long customers have not been at the heart of the objectives of water companies. This Government believes the interests of customers should be clearly represented and they should play a key role in holding water companies to account on their performance, which is why we have announced powerful new customer panels will be established.
Through the Water (Special Measures) Bill, for the first time in history, customers will get new powers to hold water company executives to account and companies will be required to include customers in decision making. Ofwat will monitor how companies implement this, and customer panels will be vital in delivering accountability and better customer outcomes.
An Ofwat statutory consultation in 2025 will finalise proposals, and further detail on when panels will be established will be set out in due course.