To ask the Secretary of State for Defence, what assessment he has made of the adequacy of standards of (a) maintenance and (b) repair work to (i) Single Living and (ii) Service Families Accommodation.
Answered on
6 January 2025
Within each Future Defence Infrastructure Services (FDIS) contract, there is an embedded assurance and verification process to check the adequacy of the maintenance and repair service provided to Single Living and Service Families Accommodation. The assessments are made against Acceptable Levels of Performance (ALP).
We continue to robustly challenge supplier performance against agreed levels. The Defence Infrastructure Organisation Chief Executive and his Officials hold monthly scrutiny meetings with contractor Chief Executives to continue to hold them to account, drive performance improvements and deliver the best possible service to Service personnel and their families.
Where performance falls short of that ALP, specific performance Rectification Plans are put in place to recover performance and any subsequent contractual performance withholds applied. Each Region manages this performance rectification with suppliers back to an acceptable level of performance with oversight from the Health Check Forum.