Written questions, answers and statements

Department for Work and Pensions: Training

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Question for Department for Work and Pensions

UIN 16394, tabled on 26 November 2024

Question

Mr Peter Bedford
Conservative
Mid Leicestershire
Commons

To ask the Secretary of State for Work and Pensions, how long it takes to train a new staff member to process pension credit applications.

Answer

Emma Reynolds
Labour
Wycombe
Commons

Answered on

3 December 2024

The current training for staff on Pension Credit New Claims is 10 days. The training includes focus on the steps to process an application, with more activities to help with engagement and understanding. The training has been designed using experience, advice, observations, and feedback from a wide range of stakeholders.

Answered by

Department for Work and Pensions
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