To ask His Majesty's Government whether they plan to provide an address for pensioners who would like assistance with the cost of winter fuel to ask for advice.
Answered on
23 October 2024
The Department is committed to assisting customers with advice on Winter Fuel payments and the best way to seek advice is by contacting the Winter Fuel payment centre helpline on:
Telephone - 0800 731 0160; or
Textphone - contact Relay UK on 18001 then 0800 731 0160
Customers can also use the British Sign Language (BSL) video relay service to contact the department.
Customers may also contact the Winter Fuel payment centre through Gov.uk.
https://secure.dwp.gov.uk/contact-winter-fuel-payments-centre/contact-form
For those customers who wish to write to the department, the postal address is:
Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR