To ask the Secretary of State for Work and Pensions, how many claims for Pension Credit took longer than six weeks to process in the last 12 months.
Answered on
9 September 2024
The Department does not routinely capture data aligned to a 6-week clearance rate. However, we do capture data against a 50-day clearance rate and our performance is published in the DWP Annual Report and Accounts DWP annual report and accounts 2023 to 2024 - GOV.UK (www.gov.uk).
Of 248,000 Pension Credit claims cleared in performance year 2023/24. 192,000 were cleared within the planned 50-day timescale, equating to 77.7%. 56,000, 22.3% were cleared outside of the of the 10-week planned timescale.
Answered by
Department for Work and Pensions