To ask the Secretary of State for Work and Pensions, whether his Department is planning to provide extra staff to support legacy benefit claimants in 2024-25 as part of the Move to Universal Credit.
Answered on
14 May 2024
To support customers who are involved in Move to Universal Credit (UC) the Department has introduced a dedicated DWP telephone line, face to face support in the local Jobcentre, and independent support through Help to Claim, delivered by Citizens Advice and Citizens Advice Scotland.
Answered by
Department for Work and Pensions