To ask the Secretary of State for Health and Social Care, what steps her Department is taking to ensure that maternity and neonatal complaints systems are (a) transparent and (b) compassionate for parents.
Answered on
24 April 2024
Anyone has the right to make a complaint about any aspect of National Health Service care, treatment, or service. The NHS Complaint Standards set out how organisations providing NHS services should approach complaint handling. They apply to NHS organisations in England, and independent healthcare providers that deliver NHS-funded care.
If complainants need assistance in making a complaint, officers from the Patient Advice and Liaison Service are available in most hospitals. Additionally, assistance can also be provided by the Independent NHS Complaints Advocacy Service.