To ask His Majesty's Government whether they will provide an update on their Gov.uk 'One Login' programme; and what is the programme’s plan of work over the next year.
Answered on
19 March 2024
The GOV.UK One Login system is fully operational providing a simple and secure way for people to access government services online.
Users can create an account, login and prove (and then reuse) their identity - through either a web-based journey, smartphone app or in-person route - to access an initial set of 30 government services. This includes important services such as ‘Request a Disclosure and Barring Service Basic Check’ and ‘Apply for an HM Armed Forces Veteran Card’. More than 3.8 million people have so far proven their identity through GOV.UK One Login, while its app has been downloaded more than 5 million times. GOV.UK One Login’s customer contact centre and technical service desk are now live.
Further government services - from HMRC to DWP and DVLA - are due to come on board over the next year. GDS will also continue to optimise GOV.UK One Login’s user journeys, for example by broadening the range of documents and evidence that people can use to prove who they are online.