Question
Lord Birt
Crossbench
Life peer
Lords
To ask His Majesty's Government what assessment they have made of reports that Royal Mail are not meeting their delivery targets for letters.
Answered on
13 March 2024
As the independent regulator for the postal sector, it is for Ofcom to monitor Royal Mail’s delivery of the universal service obligation and decide how to respond should Royal Mail fail to meet its obligations.
Ofcom fined the business £5.6m for failing to meet its service delivery targets in 2022-23 and is closely monitoring Royal Mail’s performance to ensure service issues are addressed as a priority.
Answered by
Department for Business and Trade