To ask the Secretary of State for Work and Pensions, how many calls were received by the universal credit helpline in each month of the last two years.
Answered on
23 February 2024
The tables below show the volume of calls received (Calls Offered to Agent Queue) by Universal Credit each month.
Month Year | Calls Offered to Agent Queue |
Jan-2022 | 1,403,295 |
Feb-2022 | 1,567,168 |
Mar-2022 | 1,633,545 |
Month Year | Calls Offered to Agent Queue |
Apr-2022 | 1,499,101 |
May-2022 | 1,528,005 |
Jun-2022 | 1,491,626 |
Jul-2022 | 1,334,005 |
Aug-2022 | 1,359,542 |
Sep-2022 | 1,392,858 |
Oct-2022 | 1,318,787 |
Nov-2022 | 1,280,920 |
Dec-2022 | 1,150,052 |
Jan-2023 | 1,297,883 |
Feb-2023 | 1,164,493 |
Mar-2023 | 1,345,024 |
Month Year | Calls Offered to Agent Queue |
Apr-2023 | 1,213,815 |
May-2023 | 1,223,812 |
Jun-2023 | 1,215,854 |
Jul-2023 | 1,150,900 |
Aug-2023 | 1,213,767 |
Sep-2023 | 1,263,332 |
Oct-2023 | 1,323,566 |
Nov-2023 | 1,307,174 |
Dec-2023 | 1,148,327 |
Jan-2024 | 1,413,983 |
DISCLAIMER
Please note this information is derived from the Department’s management information, designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.