To ask the Secretary of State for Energy Security and Net Zero, what information her Department holds on the number of households that have been involuntarily fitted with pre-payment meters following (a) smart meter installation and (b) remote switching.
Answered on
31 January 2024
The Government does not hold this data. The Government has always been clear on the importance of protecting energy consumers, particularly the most vulnerable. It is a matter for Ofgem as the regulator to determine when suppliers are able to restart PPM installations, in line with the conditions for restart they set out in April last year. We will continue to monitor the situation closely as installations resume to ensure Ofgem’s tough new rules are followed and lead to improved protections for consumers.