To ask the Secretary of State for Defence, with reference to paragraph 7.2 on page 15 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, how many informal complaints resulted in no resolution in each year since 2019.
Answered on
18 January 2024
Informal complaints are handled at a local level, any records of informal complaints are not centrally held and could only be reviewed at disproportionate cost.
Answered by
Ministry of Defence