To ask the Secretary of State for Defence, with reference to paragraph 2.13 on page 4 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, if he will make an assessment of the potential merits of requiring informal complaints to be recorded on the (a) Joint Personnel Administration system or (b) civilian HR management system.
Answered on
15 January 2024
All informal complaints are captured anonymously through the Diversity and Inclusion Adviser log, which is a centralised online system. Currently there is no requirement to register them on the Ministry of Defence’s (MOD) human resources management systems. However, the MOD is currently undertaking a review into Service Complaints and part of that work involves looking at whether lower-level complaints can be resolved on units, but still tracked by the new Service Complaints Case Management System which is due to go live in the spring.