To ask the Secretary of State for Work and Pensions, if he will set a requirement for (a) his Department's assessors and (b) external assessment providers for personal independence payments to respond to applicant queries within a specified timeframe.
Answered on
19 December 2023
We have interpreted your question to refer to general enquiries made by Personal Independence Payment (PIP) applicants to Independent Assessment Service and Capita and can confirm that there is no specified timeframe for them to respond to queries from applicants.
Answered by
Department for Work and Pensions