To ask His Majesty's Government what steps they are taking to mitigate financial burdens to households which arise from malfunctioning smart meters leading to an inaccurate energy bill.
Answered on
8 December 2023
Energy suppliers are obligated under licence conditions to ensure their customers’ smart meters continue to function. Ofgem is responsible for regulating energy suppliers against their obligations. The Department is actively working with suppliers to increase the number operating in smart mode.
Around 92% of smart meters are operating as they should. Smart meters not operating in smart mode will continue to record consumption accurately like a traditional meter, with meter readings taken manually to ensure billing on the basis of actual energy use.
Government encourages any consumer experiencing a loss of smart services to speak to their supplier for further advice and remedy.