To ask His Majesty's Government whether their plans to make using the Passenger Assistance service easier for disabled people are compatible with plans for closing booking offices at rail stations.
Answered on
26 October 2023
Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future. The Passenger Bodies are currently considering the proposals.
Safety and accessibility remain a top priority. The Passenger Assist service will continue to help disabled passengers, and those with additional needs, to use the rail network with confidence and in safety. Since April 2022, passengers have been able to pre-book their assistance up to two hours in advance of their journey, at any time of the day.