To ask the Secretary of State for Health and Social Care, what the average length of time is that it takes his Department to respond to Members’ correspondence.
Answered on
20 September 2023
The Department continues to treat correspondence from parliamentarians as a priority and the Cabinet Office standard for responses is 20 working days. Volumes continue to be higher than they were pre-pandemic, and we are working though detailed recovery plans to improve our response rates.
With regards to the timeliness of responses to enquiries received by members, the Cabinet Office published data on this for 2022 for all Government Departments on GOV.UK in March 2023, and will be publishing data for Q1 and Q2 2023 shortly. The 2022 data is available at the following link: