To ask the Secretary of State for the Home Department, what the average length of time is that it takes his Department to respond to Members’ correspondence.
Answered on
21 September 2023
The Home Office do not routinely report against average response times. Data regarding the volume of correspondence responded within the Cabinet Office set 20 day service level agreement, which can be found at:
Customer service operations data: Q2 2023 - GOV.UK (www.gov.uk)
In the last reporting period (April – June 2023) the Home Office responded to 98% of correspondence from Members within 20 days.
Answered by
Home Office