To ask the Secretary of State for Energy Security and Net Zero, with reference to the Citizens Advice report entitled Demand: Net Zero, published in May 2023, what assessment her Department has made of the potential merits of introducing a national advice service to provide advice on home energy efficiency.
Answered on
11 September 2023
The Government is committed to improving customer advice regarding home energy efficiency. The current digital service was launched on GOV.UK in July 2022 and is titled ‘Find ways to save energy in your home’. The service provides tailored impartial advice and is supported by a national phoneline service which launched in March 2023.
In autumn, enhancements of Government digital services will enable consumers to check whether they’re eligible for retrofit schemes such as the Great British Insulation Scheme (GBIS) and Home Upgrade Grant: Phase 2 (HUG2).