To ask the Secretary of State for Transport, how many (a) train tickets, (b) season tickets and (c) railcards were sold through ticket offices from 2015-2022.
Answered on
17 July 2023
In 2022/23, around 1 in 10 transactions occurred at a ticket office, this is down from around 1 in 3 a decade earlier and equates to 13 per cent of total revenue.
There were around 1.4 billion passenger journeys (of which around 210 million were made using season tickets) in 2022/23 compared to 1.7 billion (of which around 707 million were made using season tickets) in 2015/16.
The Department has not made an estimate of the number of railcards or season tickets sold via ticket offices. That information is held by the rail industry.
Answered by
Department for Transport
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