To ask the Secretary of State for Transport, what assessment has been made of the potential impact of the potential closure of train station ticket offices in Middlesbrough on the (a) safety and (b) accessibility of passenger rail travel in the North East.
Answered on
17 July 2023
When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups. We would also expect operators to consider other equality related needs and make this clear in the notice sent to other operators and passenger groups.
Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future.