To ask the Secretary of State for Work and Pensions, how many and what proportion of Personal Independence Payment assessments were carried out (a) face-to-face, (b) remotely and (c) on paper in each month since 1 September 2022.
Answered on
22 June 2023
The number and proportion of Personal Independence Payment (PIP) assessments carried out (a) face to face (b) remotely (this includes telephone and video) and (c) paper based can be found in the tables below.
For the months from September 2022 to May 2023 (the latest month figures are available) the number of assessments per channel are:
Month | Face-to-Face | Remote | Paper-Based |
Sep-22 | 6,440 | 62,530 | 15,540 |
Oct-22 | 7,080 | 65,380 | 15,990 |
Nov-22 | 7,540 | 71,150 | 18,340 |
Dec-22 | 5,260 | 52,530 | 13,810 |
Jan-23 | 6,150 | 72,800 | 17,750 |
Feb-23 | 6,880 | 65,810 | 17,420 |
Mar-23 | 7,210 | 78,130 | 20,200 |
Apr-23 | 6,610 | 59,680 | 16,260 |
May-23 | 7,290 | 68,460 | 18,600 |
The channel proportion is:
Month | Face-to-Face | Remote | Paper-Based |
Sep-22 | 7.6% | 74.0% | 18.4% |
Oct-22 | 8.0% | 73.9% | 18.1% |
Nov-22 | 7.8% | 73.3% | 18.9% |
Dec-22 | 7.3% | 73.4% | 19.3% |
Jan-23 | 6.4% | 75.3% | 18.4% |
Feb-23 | 7.6% | 73.0% | 19.3% |
Mar-23 | 6.8% | 74.0% | 19.1% |
Apr-23 | 8.0% | 72.3% | 19.7% |
May-23 | 7.7% | 72.6% | 19.7% |
Please note:
- All volumes have been rounded to the nearest 10;
- Percentages may not always total 100% due to rounding;
- All of the above data is derived from management information produced by the assessment providers; and
- The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication standards.