Written questions, answers and statements

Action Fraud

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Question for Home Office

UIN 185518, tabled on 17 May 2023

Question

Mr Alistair Carmichael
Liberal Democrat
Orkney and Shetland
Commons

To ask the Secretary of State for the Home Department, what estimate she has made of the average time taken to investigate cases at Action Fraud.

Answer

Tom Tugendhat
Conservative
Tonbridge and Malling
Commons

Answered on

22 May 2023

Action Fraud is the national reporting service for fraud but is not responsible for investigations. Reports submitted to Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB) and evaluated to assess the information available which could assist an investigation.

The NFIB currently aims to review every report for vulnerability within 72 hours of it being received on the NFIB technology platform. All allegations where viable lines of enquiry are identified should be disseminated to the appropriate force within 7– 28 days of reporting, depending on the level of information and evidence available.

We are working with City of London Police to refresh and upgrade the current Action Fraud service. Improvements include using automation within NFIB to increase its effectiveness.

Answered by

Home Office
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