Written questions, answers and statements

Energy: Telephone Services

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Question for Department for Energy Security and Net Zero

UIN 184241, tabled on 9 May 2023

Question

Beth Winter
Labour
Cynon Valley
Commons

To ask the Secretary of State for Energy Security and Net Zero, pursuant to the Answer of 3 May 2023 to Question 182452, on Energy: Telephone Services, whether she expects Ofgem to publish evidence of compliance on areas needing improvement.

Answer

Amanda Solloway
Conservative
Derby North
Commons

Answered on

16 May 2023

The Government want domestic consumers to be able to access their energy supplier’s telephone services easily and without incurring high charges. OFGEM has undertaken a compliance exercise with suppliers and the Government would expect OFGEM to publish the results of this exercise in due course.

Answered by

Department for Energy Security and Net Zero