Skip to main content

State Retirement Pensions: British Nationals Abroad

Question for Department for Work and Pensions

UIN 169388, tabled on 20 March 2023

To ask the Secretary of State for Work and Pensions, what discussions were held with the (a) Canadian Government and (b) Canadian High Commission in the UK on UK pensioners in Canada who had their pensions stopped in 2022 because of problems with life certificate forms.

Answered on

28 March 2023

The Department for Work and Pensions confirmed in writing to the Canadian High Commission in London on 24 August 2022 that measures had been implemented to enable the clearing of life certificates by telephone and that pensioners who had been impacted were encouraged to contact the International Pension Centre. It was confirmed that suspended payments would be backdated and that the Department had extended the period in which Canadian customers could return life certificates because of issues with the Canadian Postal System.