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Letting Agents: Regulation

Question for Department for Levelling Up, Housing and Communities

UIN 151271, tabled on 23 February 2023

To ask the Secretary of State for Levelling Up, Housing and Communities, with reference to the independent report entitled Regulation of Property Agents: working group report, published on 18 July 2019, what assessment he has made of the implications for his Department's policies of that report's findings; and when he plans to bring forward legislative proposals on regulating service charges on new build estates.

Answered on

1 March 2023

As part of a fair and just housing system, the Government is committed to making sure that homeowners and tenants are protected from abuse and poor service. This commitment includes raising professionalism and standards amongst property agents (letting, estate and managing agents), protecting consumers while defending the reputation of good agents from the actions of rogue operatives. We therefore welcome the ongoing work being undertaken by the industry itself to raise professionalism and standards across the sector, including on codes of practice for property agents. The Government is considering the recommendations in the final report on the regulation of property agents from Lord Best’s working group. We will continue to work with industry on improving best practice.

When parliamentary time allows, the Government intends to legislate to ensure that freehold homeowners who pay estate rentcharges have the right to challenge their reasonableness and to go to the tribunal to appoint a manager to manage the provision of services.