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Energy Bills Rebate

Question for Department for Business, Energy and Industrial Strategy

UIN 112100, tabled on 16 December 2022

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department is taking steps to support people with prepayment meters who have not yet received an Energy Bill Support Scheme voucher.

Answered on

28 December 2022

The Government is monitoring effectiveness of the scheme closely, including receiving monthly data from energy suppliers. 4,044,554 vouchers were issued to 1 December. The latest figures were published on on 20 December. Redemption of vouchers issued to traditional prepayment meter customers rose from 59% in October to 72% in November.

The Government requires suppliers to evidence that they have attempted to make a minimum of three attempts by more than one method to contact customers who have not redeemed a voucher.

Customers with smart prepayment meters receive the discount credited directly to their meter by their supplier.