To ask the Secretary of State for Health and Social Care, pursuant to the Answer of 15 December 2022 to Question 104474 on Health Services: Travellers, what steps his Department is taking to ensure that the GP patient survey is accessible to people with low levels of (a) literacy and (b) digital illiteracy.
This answer is the replacement for a previous holding answer.
Answered on
21 December 2022
Ipsos conduct the survey on behalf of NHS England and works with the Plain English Campaign on the questionnaire and survey letters to ensure the material are easy to understand, using clear and simple language. A telephone helpline is also available to assist participants to complete the survey and an easy read information sheet provides more information on the survey the assistance available. In addition, the survey can be completed on paper to ensure it is accessible to those with low levels of digital literacy.