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Railways: Compensation

Question for Department for Transport

UIN HL4109, tabled on 7 December 2022

To ask His Majesty's Government what plans they have (1) to renew the Delay, Repay scheme, and (2) to ensure that all cancellations are considered in the published statistics.

Answered on

21 December 2022

Chiltern was the final operator to introduce Delay Repay in May 2022.

We recognise that the cancellation figures published by the Office of Rail and Road only provide a view of those made after 22:00 the night before. We are therefore looking at ways of compiling and presenting information that provides a fuller picture of the situation so that passengers and the public can see how the service delivered varies against the service specified, recognising that there are a range of legitimate business reasons for this. I can however assure you that all cancellations are taken into consideration when holding operators to account.