To ask the Secretary of State for Health and Social Care, whether his Department is taking steps to encourage general practices to call patients a second time when they miss an initial telephone appointment.
Answered on
24 November 2022
Individual general practitioner (GP) practices are responsible for managing appointment booking systems to meet the reasonable needs of registered patients. NHS England’s guidance advises GP practices to provide a specific timeframe or exact appointment time for telephone or video appointments.
Answered by
Department of Health and Social Care
Named day
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