To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 9 November (HL2940), what plans they have to direct assessors for Personal Independence Payments to speak to more claimants directly before they make an initial decision.
Answered on
25 November 2022
Following the consultation with a heath professional and receipt of the subsequent functional assessment report, DWP Case Managers are trained to make outbound calls to customers, where necessary, as part of the decision-making process to clarify any gaps in evidence or further clarify customers’ restrictions.
Answered by
Department for Work and Pensions