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Pension Credit

Question for Department for Work and Pensions

UIN HL3269, tabled on 8 November 2022

To ask His Majesty's Government what are the (1) average, and (2) longest, delays being experienced by pensioners applying for pension credit for applications made (a) in late April, and (b) subsequently.

Answered on

22 November 2022

We currently aim to process claims within 35 days from receipt, although following the successful launch of our campaign to increase take up of Pension Credit, we have received an unprecedented number of claims, which has resulted in average processing increasing.

We are processing claims as quickly as possible and streamlining our processes, as well as increasing our staffing resources, which has resulted in the outstanding claims reducing considerably.

All successful claims and arrears are paid accordingly to ensure no one misses out.