To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will require energy suppliers to ensure that Energy Support Scheme vouchers for traditional pre-payment meter users can be redeemed beyond their current expiration date.
Answered on
7 November 2022
Suppliers should take action to encourage all traditional pre-payment customers to redeem their EBSS payment during the scheme month. Replacement credit can be issued up until the scheme closing date of 30 June 2023.
Suppliers have an obligation, and must be able to evidence, that they have attempted to make a minimum of three attempts by at least two different methods to contact customers who have not redeemed their payment – Including at least one month before the expiry of the unredeemed EBSS payment. If a customer requests an expired voucher be reissued, suppliers should comply with the request.