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Healthy Start Scheme: Telephone Services

Question for Department of Health and Social Care

UIN HL2634, tabled on 17 October 2022

To ask His Majesty's Government what were the (1) average, and (2) longest, waiting times for calls made to the Healthy Start helpline in each of the most recent six months for which data are available.

Answered on

16 November 2022

The following table shows the average and longest waiting times in hours, minutes and seconds for calls to the Healthy Start helpline in each of the last six months for which data is available.

Average speed of answer

Maximum waiting time

September 2022

00:00:27

00:16:40

August 2022

00:00:07

00:10:27

July 2022

00:00:26

00:19:13

June 2022

00:14:01

00:58:50

May 2022

00:14:38

00:55:09

April 2022

00:22:14

02:00:00