Energy: Meters

Question

Many customers choose prepayment meters to help them budget and avoid going into debt. Ofgem rules require energy suppliers to offer emergency and additional support credit or alternative short-term support to help prepayment meter customers stay on supply.

The Energy Price Guarantee will ensure that a typical household will pay on average £2,500 a year on their energy bill for the next two years from 1 October 2022. This includes prepayment customers, and will save a typical household £1,000 a year based on current energy prices.