Energy: Meters

Question

Many customers prefer prepayment meters to help them budget.

Ofgem’s License Conditions require suppliers to consider all options for appropriate debt management. This can include installing a prepayment meter, but suppliers have to consider whether this is safe and practicable, including whether a prepayment meter is appropriate for the specific customer. Ofgem rules restrict the force fitting of a prepayment meter to repay debt except as a last resort.