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Jobcentres: Disability

Question for Department for Work and Pensions

UIN 48251, tabled on 6 September 2022

To ask the Secretary of State for Work and Pensions, what topics are covered in the initial training received by disability employment advisers.

Answered on

20 September 2022

All Disability Employment Advisers (DEA) undertake full Work Coach learning prior to receiving DEA specific learning to ensure they understand the health and complex needs of our customers.

The DEA learning consists of number of workshops to allow a learn-consolidate-learn approach:

Workshop One

Knowledge to Support Others

Tools, resources, and support

The Equality Act (2010)

Disabilities and health conditions

Disability models and perceptions

Discrimination, prejudice, and stereotyping

Types of discrimination

Challenging inequalities

Consolidation and Presenting with Impact

Workshop Two

Review of consolidation

Support and provision

Disability Hub


Review and close

Workshop Three

Coaching peers

Case conferencing

3-way interviewing

Review and next steps

Workshop Four

Working with Partners

Employer Engagement


Skills Exercise

All staff must also undertake specific ‘Mental Health’ learning for Coaching.