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Energy: Meters

Question for Department for Business, Energy and Industrial Strategy

UIN 45703, tabled on 2 September 2022

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to ensure that energy companies are not sending consumers false information in relation to smart meters.

This answer is the replacement for a previous holding answer.

Answered on

20 September 2022

Energy suppliers are required to abide by the Standards of Conduct outlined in their licence conditions, which set expectations regarding their behaviour, information provision and customer service processes. As part of this, when communicating with their customers, energy suppliers must provide information that is complete, accurate and not misleading.

Energy suppliers are regulated against their licence obligations by Ofgem, which has a range of enforcement tools at its disposal.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.