To ask the Secretary of State for the Home Department, whether she has taken steps to shorten the waiting times for people who call the passport advice line.
Answered on
20 September 2022
His Majesty’s Passport Office has worked closely with Teleperformance to improve waiting times for callers to the Passport Adviceline. In August, the average wait time for a caller was 6 seconds.
Answered by
Home Office