To ask the Secretary of State for the Home Department, pursuant to the Answer of 14 July 2022 to Question 31838 on Visas: Applications, for what reason her Department did not inform Homes for Ukraine applicants regarding the IT incident; how many applicants were affected by the IT incident; and what the average time taken was to resolve affected cases.
This answer is the replacement for a previous holding answer.
Answered on
28 July 2022
A small number of Ukraine Scheme Visa applications were affected by an IT issue on 20th May 2022, which resulted in a delay.
The root cause was quickly identified and was fixed for all new applications, with those applications that had been affected proceeding through to casework consideration.
Those who were required to take any action were contacted to do so. Of 16 cases which were formerly unresolved, 13 cases have now been decided or are in the process of being decided, with 3 still to upload a valid photograph, for which support is being offered.